New to NAF
Who is the Support team and how to reach them? When should you contact your PM (Portfolio Manager)? Where do you find more training resources? What to do when you need help?
When in need of help there are a few places to go for assistance:
The Knowledge Base (Academy Practices) - to search for an existing article or video how-to
NAF's Support Team - if you can't find help in the knowledge base, open a new ticket and our Support team will help you as soon as possible (24-48 hours)
Your Portfolio Manager - Your PM can be contacted by clicking their name where it appears on your ASH homepage
Our Support team is dedicated to making sure that your experience with NAF's tech is smooth and easy to use.
We really are just a couple clicks away, so we would love to hear from you if you have issues, but also if you have feedback or suggestions.
Below are useful articles and a link to a survey where we would love to hear from you! Please take 5 minutes to complete this for us, as any feedback improved the experience we provide!
